why do want to be an inbound collection agent instead of an inbound sales agent?
if you are an applicant of a call center and the interviewer is asking you to choose between the 2 position.
having worked in the field, I find that inbound is easier because they are calling YOU so they are interested in talking to you. I did collections for Rogers and found better comission on inbound calls than outbound.
Namco Plug ‘N’ Play; Ms. Pac-Man Collection Controller: Poll Position